Before leaving, remember to make copies of your identity cards, passport, driving license or any other important document. Two solutions are recommended:
In the event of loss or theft, quickly contact the French embassy of the country in which you are staying.
In the event of loss or delay in delivery of your luggage by the transport company, on departure or return, and to facilitate their identification, it is important to equip your suitcases with labels, on which your contact details are written. It is also wise to attach a cloth, stick a sticker, or any other distinctive element to your luggage in order to identify it more quickly in the airport and on the conveyor belt.
Take the precaution of noting the reference of your keys. It can be important to know the numbers in the event of loss or theft.
On the day of registration for your sports program, it is essential to check the validity of your passport and that of your family members. For any additional information, you can consult the site: www.service-public.fr section “Papers – Citizenship.”
To be able to travel to certain countries, you will be asked for an original of your insurance certificate for your Visa application. We therefore invite you to contact us by e-mail for any request for an original certificate on: gestion@ucpa-assistances.fr. Please tell us your subscription number, the dates of your stay, the country you are going to, as well as the subscriber's address. Delivery will only be made by mail to the subscriber’s address.
If you are going to a country in the European Economic Area or Switzerland, obtain the European Health Insurance card (www.ameli.fr).
Nominative and individual - even children must have their own - the European Health Insurance Card certifies your rights to Health Insurance and allows your care to be covered in Europe. To obtain your card, log in to your Ameli account or contact your Health Insurance fund at least two weeks before your departure. You do not have to provide any documents. If your departure takes place in less than fifteen days, your Health Insurance fund can provide you with a temporary replacement certificate which attests to your rights. It is valid for three months and you can use it while waiting to receive your card. Your card is valid for one year. In the event of loss or theft, inform your Health Insurance fund and contact the competent organization in the country in which you are located.
At the doctor, the pharmacist and in public service hospitals, present your card or your provisional certificate. Thanks to your European health insurance card, your medical expenses are covered under the same conditions as for those insured in the country that welcomes you.
In order to avoid digestive disorders linked to food, in certain countries and particularly hot countries, it is recommended to:
To obtain information on entry formalities, legislation, natural risks, health risks and the geopolitical situation of your destination country(ies), we invite you to consult the website of the Ministry of Foreign Affairs: http://www.diplomatie.gouv.fr/fr/conseils-aux-voyageurs/
You are sick or injured during your stay: contact the Mutuaide assistance center as soon as the problem arises. As long as you are hospitalized, you are deemed untransportable by decision of our doctors and treatment is prescribed in agreement with our doctors, our assistance platform can advance hospitalization costs.
To avoid being caught off guard in the event of a problem, it is preferable to bring different means of payment such as a bank card, cash, traveler's checks, etc. In addition, once you arrive at your place of stay , remember to change your money at the airport exchange offices. This will allow you to be prepared for the first expenses.
If you are following medical treatment during your sports program, remember to take its box and instructions for each medication, which will allow the doctor to recognize the medication by its composition. Indeed, many medicines do not have the same name and packaging from one country to another. To avoid any risk of loss during transport, it is important to store your medications and prescriptions in your hand luggage rather than in your suitcases.
In order to know the risks involved in your sports program and obtain a medical certificate, it is important that you consult your gynecologist. Keep their phone number with you once there, it can be useful if needed. Find out about the health provisions of the country in which you will be staying on the website of the Ministry of Foreign Affairs: www.diplomatie.gouv .fr. The information collected may allow you to avoid countries requiring specific vaccinations. Once there, hydrate yourself by avoiding tap water, and avoid exposure to the sun which will threaten you with the “mask of pregnancy” (brown spots on the body, which may take some time to disappear completely).
it is essential to be assured when doing a sports program.
YES Upon presentation of the following supporting documents:
- Proof from the ARS, the CPAM, a doctor
- The reason for cancellation and the excess will be those of the “cancellation for medical reasons” guarantee.
You must immediately notify the UCPA and declare your claim to ASSURINCO within 5 working days following the event giving rise to the guarantee. You must declare the claim on the site ucpa-assurvacances.com. In the event of late cancellation, we will only cover the costs due on the date of occurrence of the event giving rise to the cancellation.
In the event of a disaster, these will be the costs that will remain your responsibility. You can find the deductibles for each guarantee in the “Table of guarantees” present in the general conditions of your contract.
This is the amount of cancellation fees contractually due to the UCPA which remains your responsibility and which appears on your UCPA registration form. The amount retained from the price of your sports program is a percentage relating to the cancellation date and the start date of the sports program.
There are indeed guarantees offered by your bank card but which are limited :
No. Cancellation insurance being an individual guarantee, you will need to take out insurance for each person accompanying you during your sports program so that they are covered.
If any changes need to be made to your subscription, please contact the UCPA so that the necessary can be done.
Insurance premiums cannot be canceled or refunded for any reason.
Provided that you have made arrangements to arrive at the airport at least 2 hours before the boarding deadline, we will allow you to reach your initial destination, if your transport ticket is not revalidable.
You can take out insurance if your legal and tax domicile is located in Europe or in the COM, DROM, POM.
Assur'Vacances is taken out on the day the program is booked or at the latest within 14 days.
After this period, you can take out Assur'Sport on the day of your arrival, directly at the reception of the center located in France. This insurance will cover you in the event of an interruption of your stay, accident or injury during your internship (find out more).
This decision is made exclusively by the medical team at the Mutuaide assistance platform. She organizes and covers the repatriation costs.
You must contact the assistance center whose contact details you will find in your warranty booklet.
Only medical expenses incurred abroad are covered by the insurance.
In the event of theft: file a complaint, within 48 hours, with the police authorities closest to the scene of the crime.
In the event of total or partial destruction: have it noted, in writing, by a competent authority or by the person responsible; failing that, by a witness.
In the event of total or partial loss or destruction by a transport company: it is essential to have a report drawn up by the qualified personnel of this company.
In addition, you will have to make a declaration to Assurinco upon your return.
Your medical expenses will be covered but your UCPA insurance will not replace the compulsory vehicle insurance (damage, broken glass, theft, etc.). We strongly advise you to take out specific insurance directly from the car rental company.
We cover search and rescue costs at sea and in the mountains within the limits of the amounts indicated in the Table of Guarantee Amounts. Only fees charged by a duly approved company for these activities can be reimbursed.
Only medical expenses incurred abroad are covered by the insurance.
Yes, if Assur'Vacances has been taken out. We will reimburse you on a pro rata basis for paid and unused accommodation costs (transport not included) from the day following the occurrence of the event if the insured sports program is interrupted following repatriation or early return.
What you need to do: